Broadlink Wi-Fi FAQ

1. What is Broadlink Wi-Fi?

Broadlink Wi-Fi is the state of the art wireless technology covering 120 locations in Kathmandu Valley and around 70 locations outside the valley giving customers flexibility and mobility through wireless hotspots by Broadlink Network and Communication Pvt. Ltd.
Broadlink with its innovative Wi-Fi Service has come up with various internet packages that will allow customers to use the internet, the way they want.

2. Which locations are covered by Broadlink Wi-Fi?

Please refer to the following URL for full information regarding areas covered by Broadlink Wi-Fi. Broadlink Network Coverage

3. What are the different packages to subscribe? What is limited and unlimited service?

Please visit the following URL for full information regarding all the internet packages that Broadlink has on offer. Service Plan

4. Is any device required to use Broadlink Wi-Fi?

Your Wi-Fi enabled devices such as laptops; mobile phones, etc. are the best devices to use Broadlink Wi-Fi. In case of poor signal and unstable connectivity you will require extra signal boosting devices such as our USB dongle and signal booster kit. The signal booster kit consists of a Wi-Fi signal booster device and a wireless router.

5. How do I get started?

Please follow these steps below in order to get connected to Broadlink Wi-Fi

• Turn on your wireless enabled device. Make sure you have the wireless enabled.
• Click on the wireless icon and check for Broadlink WIFI in the list of SSID shown.
• Select Broadlink WIFI and click connect.
• Once you connect to Broadlink WIFI, then open up a web browser and you will see Broadlink User Login Portal that requires you to enter the username and password. *In case of no connection which happens due to low  signal , signal boosters are required ( Please refer to point no. 4)
• Please buy our prepaid Internet vouchers from the following outlets http://broadlink.com.np/outlet.php  (Please Refer to the URL for list of outlets near you)
• You can also visit our Head office @ Sanepa, Indreni Height to buy our prepaid internet vouchers or to talk with our sales executives for detailed information.
• Once you buy the prepaid internet voucher, follow the instructions given at the reverse side of the voucher.
• Once you obtain username and password from Broadlink after signing up, and then simply enter the username and password into our Broadlink User Login Portal.
• Please check (√) on I agree to the Terms and Conditions and click login to start using the internet. Do not close the Broadlink User Login portal where you logged in; and open your desired webpage in another tab.
• Once you finish surfing the internet, do not forget to logout by clicking on the Logout button in the Broadlink User Login Portal.

6. What are prepaid Internet vouchers?

Pre-paid Internet vouchers are generated by Broadlink to save time for the customers. Standing in queue, driving all the way to the office to pay your bills is a thing of the past. Thus, when it comes to paying your internet bills with Broadlink, Broadlink will soon be launching other forms of internet bill payment for the convenience of our customers. Please visit our site link for all the prepaid internet vouchers denominations we have for you. Internet vouchers have instructions at the reverse side for users to follow after purchase.

7. What is a service plan? Can I change my service plan?

Please visit our site link for the different service plans we have on offer.  Yes, you can change your service plan according to the speed you require. For each change of service plan, Rs. 10 is deducted from the total balance of the user.  In order to change to a higher service plan a balance of minimum 15 days of the higher service plan is required. For e.g. To change from 256 kbps to 512 kbps a balance of Rs. 1350 is required in the internet account of the user.

8. Where do I buy prepaid cards?

Please visit http://broadlink.com.np/outlet.php for the outlets near you. Alternately, you can also visit our Head Office located at Sanepa, Indreni Heights for the purchase.

9. Where do I call for support?

Please call             01-5553020       for general inquiry and 1660-012-1000 for activation and support. You can also email us at callcenter@broadlink.com.np for further information regarding voucher activation and technical support.

10. How do I recharge my internet account?

• Please go to the Broadlink User login portal
• Select service type as Check Account Balance from the drop down
• Enter your Username and Password.
• Please check the type of service you have: Limited or Unlimited
  Unlimited service: (24 hrs. Unlimited) (Rs. 565,1130,2260,4520,9040,18080 Internet Vouchers) 
• Please go to the Broadlink User Login Portal
• Select Check Account Balance from the drop down
• Enter your Username and Password
• Agree (√) to the Terms and Conditions and click login, You will see your Account Subscription Details
• On your left side panel under My Account, Select My Transactions and then Activate Voucher.
• Please enter the PIN shown in the internet voucher and click Save.

Limited Service: 3GB Data Limit (Rs. 499 Internet Voucher)

• Please go to the Broadlink User Login Portal
• Select Check Account Balance from the drop down
• Enter your Username and Password
• Agree (√) to the Terms and Conditions and click login, You will see your Account Subscription Details
• Click on the radio button  next to your Account Name and then click on Recharge Subscription.
• Enter your PIN shown in the internet voucher and click Save.

11. Where do I see my remaining balance?

Please go to the Broadlink User login portal and follow the steps below.

• Select service type as Check Account Balance from the drop down
• Enter your Username and Password
• Agree (√) to the Terms and Conditions and click login, You will see you see your Account Subscription Details
• On the left hand side panel, Please click on “My Transaction” and you will be able to see your remaining account balance.

12. How do I change my password for Internet login?

Please go the Broadlink User Login portal and follow the steps below.

• Select Check Account Balance from the drop down
• Enter your Username and Password
• Agree (√) to the Terms and Conditions and click login, You will see you see your Account Details
• Click on Home
• Click on the radio button  next to your Account Name
• Click on “Authentication List”
• Check (√) the Square button next to your Account Name
• Change Net Password will appear under the Net ID’s
• Click on it to change your Net Password

13. How to change the account password?

Please go the Broadlink User Login Portal and follow the steps below.

• Select Check Account Balance from the drop down
• Enter your Username and Password
• Agree (√) to the Terms and Conditions and click login, You will see you see your Account Subscription Details
• On the left hand side panel under My Account, Click on Account Details
• Check (√) the square button next to your Account name
• Change Account password will appear under Account Details
• Click on it and Change your Account Password